At bt939, we understand that Pakistani players trust us with sensitive personal and financial information every day — from mobile wallet details to identity documents submitted for KYC verification. This Privacy Policy explains in clear terms exactly what data bt939 collects, why we collect it, how it is used, how long it is retained, and what rights you hold over your own information. We take these obligations seriously and are committed to handling your data with the highest standard of care.
Everything bt939 does with your data is built around these six foundational principles. They are not aspirational statements — they are operational standards we hold ourselves to every day.
bt939 collects only the personal data that is strictly necessary for the specific purpose it is being collected for. We do not harvest information speculatively or for undefined future uses.
You will always be informed about what data bt939 holds about you, the legal basis for processing it, and the specific purposes for which it is used — with no hidden processing activities.
All bt939 player data is protected using 256-bit SSL encryption in transit and industry-standard encryption at rest. Access to personal data is restricted to authorised personnel only on a need-to-know basis.
bt939 respects and actively facilitates your data rights — including the right to access, correct, delete, and port your personal data. Submit a request through bt939 Support and we will respond within 30 days.
bt939 does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Your information is used exclusively to operate your account and meet our legal obligations.
bt939 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our gaming license and applicable regulatory obligations.
Notice: This Privacy Policy applies to all personal data processed by bt939 in connection with the bt939 Platform available at bt939.app. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy.
This Privacy Policy ("Policy") describes how bt939 ("bt939," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "User," or "Player") who access or use the bt939 Platform, including the website at bt939.app and all associated gaming, betting, and account management services.
bt939 is committed to protecting the privacy of all players across Pakistan — whether you are accessing our cricket betting markets from Karachi, playing live casino games from Lahore, or managing your account from Islamabad. This Policy applies regardless of the channel through which you access the Platform, including desktop browsers and mobile devices.
This Policy should be read alongside the bt939 Terms and Conditions, which govern the overall relationship between you and bt939. Where this Policy uses terms defined in the Terms and Conditions, those definitions apply here as well.
For the purposes of this Policy, bt939 acts as the Data Controller in respect of all personal data collected through the Platform. As Data Controller, bt939 determines the purposes for which personal data is processed and the means by which such processing is carried out.
bt939 operates under an internationally recognised gaming license. Processing activities carried out by bt939 are subject to the data protection requirements imposed by that licensing framework, as well as the privacy principles set out in this Policy.
If you have any questions about this Policy, or wish to exercise any of your data rights described herein, please contact bt939's data team through the channels listed in Section 14 of this Policy.
bt939 collects the following categories of personal data in connection with your use of the Platform:
When you create a bt939 account, we collect information including your full legal name, date of birth, gender, residential address, Pakistani mobile number (typically in 03XX or 92XX format), and a username and password of your choosing.
To comply with our licensing obligations and anti-money-laundering requirements, bt939 may request copies of government-issued identity documents (such as your CNIC or passport), proof of residential address (such as a utility bill or bank statement), and in certain circumstances, source-of-funds documentation.
We collect information about your deposits and withdrawals, including the payment method used (such as JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank account details), transaction amounts in PKR, and transaction identifiers. bt939 does not store full debit or credit card numbers on its own servers.
We maintain records of your gaming and betting activity on the Platform, including games played, bets placed and settled, wagering amounts, bonus usage, session durations, and game preferences.
When you contact bt939 Support via live chat, email, Messenger, or Viber, we retain records of those communications, including message content, timestamps, and any attachments shared.
We automatically collect certain technical data when you access the Platform, including your IP address, device type and operating system, browser type and version, mobile network information, referring URLs, and timestamps of Platform access events.
bt939 collects personal data through the following methods:
The table below summarises the primary purposes for which bt939 processes your personal data and the legal basis applicable to each purpose:
| Processing Purpose | Legal Basis | Data Categories Used |
|---|---|---|
| Account registration and management | Contract performance | Registration data, device data |
| Identity and age verification (KYC) | Legal obligation | KYC documents, registration data |
| Processing deposits and withdrawals | Contract performance | Financial data, KYC data |
| Providing gaming and betting services | Contract performance | Gaming data, account data |
| Anti-money-laundering compliance | Legal obligation | Financial data, KYC data, gaming data |
| Fraud prevention and security | Legitimate interests | Device data, financial data, IP address |
| Customer support communications | Contract performance | Communications data, account data |
| Responsible gaming monitoring | Legal obligation / Legitimate interests | Gaming data, financial data |
| Platform improvement and analytics | Legitimate interests | Technical data, gaming data (anonymised) |
| Promotional communications (where opted in) | Consent | Registration data, gaming preferences |
Where bt939 relies on legitimate interests as a legal basis, we have conducted a balancing assessment to confirm that our interests are not overridden by your privacy rights. You may request a copy of this assessment by contacting bt939 Support.
bt939 does not sell or rent your personal data to third parties. We share personal data only in the following limited and controlled circumstances:
bt939 engages third-party service providers who process personal data on our behalf under strict data processing agreements. These include payment gateway operators (such as JazzCash and EasyPaisa integration partners), KYC and identity verification providers, customer support platform providers, cloud hosting and infrastructure services, and fraud detection services.
bt939 may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or courts of competent jurisdiction where required by law, regulation, or our gaming license conditions. Such disclosures are made only to the extent legally required and are documented accordingly.
In the event of a merger, acquisition, restructuring, or sale of all or part of bt939's business assets, player personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer that materially affects the processing of your data.
bt939 may share personal data where necessary to detect, prevent, or investigate fraud, cheating, money laundering, or other illegal activity affecting the Platform or its players.
bt939 uses cookies and similar tracking technologies to provide, maintain, and improve the Platform and your user experience. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the bt939 Platform, including logging in to your account.
bt939 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While bt939 employs strong security measures, no method of transmission over the internet or electronic storage is 100% secure. You play an important role in protecting your account by maintaining a strong, unique password and never sharing your bt939 login credentials with any third party.
bt939 retains personal data for the periods set out in the table below. After the applicable retention period, data is securely deleted or anonymised so that it can no longer be associated with an individual player.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation (AML / licensing) |
| KYC / identity documents | 5 years post account closure | Legal obligation (AML regulations) |
| Financial transaction records | 5 years post transaction | Legal obligation (financial regulations) |
| Gaming and betting history | Duration of account + 2 years post-closure | Legitimate interests / legal obligation |
| Support communications | 2 years from date of communication | Legitimate interests (dispute resolution) |
| Technical / device logs | 12 months rolling | Legitimate interests (security) |
| Marketing consent records | Until consent is withdrawn + 1 year | Legal obligation (consent records) |
As a data subject, you hold the following rights in respect of personal data held by bt939. These rights may be subject to certain conditions and limitations as permitted by applicable law.
You have the right to request a copy of the personal data bt939 holds about you, together with information about how it is processed. bt939 will respond to access requests within 30 days.
If any personal data bt939 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For basic account details, you may update this directly through your bt939 account settings.
You may request that bt939 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for continued processing. Note that certain data must be retained to comply with legal obligations and cannot be erased on request.
In certain circumstances, you may request that bt939 restrict the processing of your personal data while a dispute about its accuracy or the lawfulness of its processing is resolved.
Where processing is based on your consent or on contract performance and carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing of your personal data carried out on the basis of bt939's legitimate interests, including profiling. You may also withdraw consent at any time where processing is consent-based, without affecting the lawfulness of processing prior to withdrawal.
To exercise any of the rights listed above, please contact bt939 Support. We will verify your identity before actioning any data rights request and will respond within 30 calendar days. In complex cases, this period may be extended by a further 60 days with notification to you.
Age Restriction: The bt939 Platform is strictly intended for adults aged 21 years or older. bt939 does not knowingly collect, process, or store personal data relating to individuals under the age of 21.
bt939 employs age verification measures during the registration process and as part of our KYC procedures to identify and prevent underage access. Where bt939 discovers that personal data has been collected from a person under 21 years of age, that data will be deleted promptly and the associated account will be closed.
If you are a parent or guardian and believe your child may have accessed bt939 or provided personal data to the Platform, please contact bt939 Support immediately at [email protected] so that we can investigate and take appropriate action.
bt939's primary Platform infrastructure is operated under its gaming licensing jurisdiction. In the course of providing services to Pakistani players, personal data may be processed by servers or service providers located outside Pakistan.
Where personal data is transferred internationally, bt939 ensures that appropriate safeguards are in place to protect your data in accordance with the standards set out in this Policy. These safeguards may include contractual clauses agreed with third-party processors, certification mechanisms recognised by applicable data protection frameworks, or adequacy decisions applicable to the destination country.
By using the bt939 Platform, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan where data protection laws may differ from those in your home country. bt939 takes reasonable steps to ensure that international transfers are subject to adequate protection regardless of the destination jurisdiction.
bt939 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or our gaming license requirements. When material changes are made to this Policy, bt939 will provide notice through one or more of the following channels: a prominent notice on the Platform homepage; a notification displayed upon login to registered accounts; or an email to the address associated with your bt939 account.
The "Last Updated" date displayed at the top of this Policy reflects the most recent revision. Where changes are material and require your fresh consent for continued processing, bt939 will seek such consent before the changes take effect. We encourage you to review this Policy periodically to remain informed of how bt939 protects your personal data.
Continued use of the bt939 Platform following notification of non-material changes constitutes your acknowledgment of the revised Policy. If you do not agree with any changes to this Policy, you should stop using the Platform and contact bt939 Support to discuss your account closure options.
If you have questions about this Privacy Policy, wish to exercise your data rights, have a concern about how bt939 has handled your personal data, or wish to make a formal complaint, please contact us through the following channels:
Email: [email protected]
Live Chat: Available 24/7 on bt939.app in Urdu and English
Response Time: Data rights requests responded to within 30 calendar days
bt939 takes all privacy complaints seriously. Upon receipt of a complaint, we will acknowledge receipt within 48 hours and aim to provide a substantive response within 14 business days. If you are not satisfied with bt939's response to a privacy complaint, you may have the right to lodge a complaint with the data protection supervisory authority relevant to bt939's licensing jurisdiction.
Our Pakistani support team — available in both Urdu and English, serving players across Karachi, Lahore, Faisalabad, Islamabad, Rawalpindi, and all other cities — is your first point of contact for any privacy-related enquiry and can escalate data protection matters to our compliance team where appropriate.
Your personal and financial data is protected by bank-grade encryption and handled under strict privacy principles. Log in to your bt939 account and enjoy Pakistan's best cricket betting and casino games with complete peace of mind.
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